Training and Support

We offer comprehensive training and support packages to ensure our customers can operate and maintain their security systems with confidence and efficiency. Our training programs are tailored to meet the specific needs of each client, covering everything from basic system operation to advanced threat analysis and response techniques. Delivered either on-site or remotely, our sessions are led by experienced professionals with deep knowledge in RF detection, TSCM, and wireless security protocols. In addition to training, our ongoing support services include regular system updates, troubleshooting assistance, and access to our expert technical team for real-time guidance. This end-to-end support ensures long-term performance, compliance, and peace of mind for every deployment.

Training

L&G International’s comprehensive on-site training teaches you the necessary skills to utilise the system confidently and effectively.

Cell Phone Blocking

Security-cleared, certified L&G International trainers will visit each facility to provide hands-on instruction tailored to your specific environment. Staff will be trained on how to effectively operate equipment and implement best practices to block unauthorized cell phone calls and other wireless threats. Our trainers ensure that personnel gain a clear understanding of both the technology and the procedures required to maintain secure, compliant operations.

Cell Phone Detection

Some Cell Phone Detection units are simple to use wands that need little instruction.

Other Cell Phone Detection units are permanently installed within each wing. Security cleared, certified L&G International training staff will visit each facility once the system is installed to train the detection system main users on the easy to use control panel. The control panels are designed to be easy to operate.

IMSI and Managed Access training

L&G International provides security cleared, certified staff to train correctional personnel on the use of the IMSI and Managed Access training program.

Training topics include the system’s basic features, detailed reporting features, recording and monitoring, system overview, technical support and online help. The L&G International certified training staff will answer questions and perform demonstrations – either on an individual basis or in scheduled group training sessions.

Training and support is available to personnel, at no additional cost, and throughout the duration of the contract. This includes user on-line training, on-line manuals, toll free support, comprehensive user manuals, and user guides.